Frequently Asked Questions

EmanetX is a 24/7 smart locker and package delivery system. With Kuvve Technology guarantee, you can safely store your belongings and receive your packages when you're not home.

Anyone over 18 can use it. It's ideal for tourists, students, shoppers, package recipients, business travelers - everyone.

We currently serve at Ercan Airport. We aim to be in 50+ locations by the end of 2026, starting with Istanbul, Ankara, and Izmir.

Yes, all EmanetX locations provide 24/7 service. You can drop off or pick up your belongings day and night whenever you want.

There are 3 methods: 1) Mobile app (most practical), 2) QR code scanning, 3) Kiosk screen. Verify your phone, select a locker, pay and use.

It's completed in 4 steps: Phone verification → Suitable locker selection → Secure payment → Locker opens automatically, place your belongings.

Enter your phone number and the 6-digit PIN code sent via SMS. Pay any overtime fees if applicable. Your locker will open automatically.

Standard rental duration is 12 hours. You can extend the duration through our mobile app for longer periods.

Yes, you can extend the rental period through the mobile app or kiosk.

Absolutely! We provide maximum security with 24/7 camera monitoring, insured storage, 256-bit encryption, and locks that can only be opened with your PIN code.

No. Your locker can only be opened with the PIN code sent specifically to you via SMS. Every transaction is recorded.

Call our customer service. We'll help you after identity verification. Our 24/7 support line: 0850 XXX XX XX

Yes, our system is insured. However, cash, official documents like ID/passport, and illegal materials are not accepted.

Prices vary by locker size and duration. Pricing and rental periods vary regionally and can be viewed via QR code on EmanetX lockers in your area.

Credit card, debit card, contactless payment, mobile payment (Masterpass), cash (at kiosk).

After the first 12 hours, an additional 10% fee is charged per hour. You'll receive notifications through our mobile app.

100% refund if cancelled before the locker opens. No refund after opening.

You can download it for free by searching "EmanetX" on App Store and Google Play Store.

One-click rental, quick payment with saved cards, duration extension, find nearest location, temporary locker opening (30min), instant notifications.

Yes, the app is completely free. You only pay the locker rental fee.

Currently, our agreements with cargo companies are not yet completed. We will start accepting cargo for delivery and shipping as soon as possible.

You'll be notified instantly via SMS and mobile app notification. You can pick it up within 3 days.

Yes, package shipping and return processes can be done from EmanetX locations.

Yes! We have special corporate solutions for hotels, shopping malls, airports, bus stations, and event venues. Contact us for detailed information.

Yes, we can easily integrate with your systems with RESTful API and webhook support.

Yes, we offer franchise opportunities for certain locations. Fill out the contact form to apply.

First make sure you're entering your PIN code correctly. If the problem persists, call our 24/7 support line: 0850 XXX XX XX

You can complete your transaction with the mobile app or QR code. A notification is automatically sent to our technical team.

Our system is protected with uninterruptible power supply (UPS). It can operate without electricity for 48 hours.